Below the frequently asked questions are some common concerns from our customers before purchasing.
If you have any further questions, please send them to info@geekmadness.store
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If we are unavailable, please send us an email and we will get back to you within 20 to 36 hours.
Pre-Sale Questions
Q: “What shipping method do you use?”
For digital files, we will send you an email with all the details of your purchase. For our other products shipped from China or the United States, we use the postal service of each country, or you can choose another private service (please contact us immediately after making your purchase). For Argentina, we handle the shipping and import process.
Q: “What payment methods do you accept?”
We work with Paypal, Apple Pay, Meta Pay, Gpay and Credit or Debit Card.
Q: “Do you ship internationally?”
We ship internationally via state postal services (physical products). Delivery times can range from 15 to 30-45 days depending on the destination country. For Argentina, please inquire about shipping and import fees. We can deliver the product to your door without you having to handle any customs procedures. We take care of everything.
Q: “Is it safe to buy online?”
Your purchases are 100% protected, and we offer a satisfaction guarantee. If you are not satisfied with your purchase, you will receive a full refund after the product is returned.
Q: “I don’t live in the country where they are located, can I still buy them?”
Yes, you can buy from anywhere in the world.
Q: “How do I access the digital files?”
After making your purchase, please provide your email address so we can send you all the information about the product you bought and share the content with you. Our files are hosted on the MEGA.zn cloud and you can access them 24/7.
Q: “I have a technical problem with the product I purchased, what do I do?”
To resolve any issues with your purchased product, please email us at info@geekmadness.store and we will respond as soon as possible. We do not handle these issues via MEGA chat or WhatsApp.